Shipping Policy (UK)

Shipping Policy

 

1. Shipping Destinations

We currently ship to addresses within the United Kingdom, including England, Scotland, Wales, and Northern Ireland.

2. Processing Time

Orders are typically processed within 1-3 business days (Monday to Friday, excluding UK bank holidays). You will receive a confirmation email once your order has been placed, and a shipping confirmation email with tracking information once your order has been dispatched.

3. Delivery Times

Estimated delivery times from dispatch:

  • Standard Delivery: 3-5 business days
  • Express Delivery: 1-2 business days

Please note that these are estimated delivery times and are not guaranteed. Delivery times may be affected by factors beyond our control, such as weather conditions, carrier delays, or peak shopping periods.

4. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Your delivery address
  • The weight and size of your order
  • Your chosen delivery method

Free Shipping: We offer free standard shipping on all orders to the UK with no minimum purchase required.

5. Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing:

  • Your tracking number
  • A link to track your parcel
  • Estimated delivery date

You can track your order using the carrier's tracking system.

6. Delivery Issues

6.1 Failed Delivery Attempts

If the carrier is unable to deliver your parcel:

  • A card will be left with instructions for collection or redelivery
  • You may be able to arrange redelivery through the carrier's website
  • Parcels are typically held at the local depot for 7-14 days before being returned to us

6.2 Lost or Damaged Parcels

If your parcel appears to be lost or arrives damaged:

  • Contact us immediately at purilyscontact@gmail.com with your order number and details
  • For damaged items, please provide photos of the damage and packaging
  • We will investigate with the carrier and arrange a replacement or refund

6.3 Incorrect Address

Please ensure your delivery address is correct when placing your order. If you need to change your delivery address after placing an order, contact us at purilyscontact@gmail.com as soon as possible. We cannot guarantee address changes once an order has been dispatched.

7. Customs and Import Duties

As we ship within the UK only, there are no customs duties or import taxes applicable to your order. All prices displayed include VAT where applicable.

8. Order Tracking and Customer Service

If you have any questions about your delivery or need assistance tracking your order, please contact us:
Email: purilyscontact@gmail.com
Business name: Purilys

9. Peak Periods

During peak shopping periods (such as Black Friday, Christmas, or sales events), processing and delivery times may be longer than usual. We will notify you of any expected delays.

10. COVID-19 and Other Disruptions

In the event of unforeseen circumstances (such as pandemics, severe weather, or carrier strikes), delivery times may be affected. We will keep you informed of any significant delays to your order.

11. Contact Us

If you have any questions about our shipping policy, please contact us:
Email: purilyscontact@gmail.com
Business name: Purilys